Return Policy for PT GEKO WORLD EQUIPMENT
At PT GEKO WORLD EQUIPMENT, customer satisfaction remains paramount. Recognizing that sometimes a product might not meet your expectations, we have put in place the following return policy to ensure our customers feel secure with their purchases:
At PT GEKO WORLD EQUIPMENT, customer satisfaction remains paramount. Recognizing that sometimes a product might not meet your expectations, we have put in place the following return policy to ensure our customers feel secure with their purchases:
- Return Window: Products can be returned within 30 days of receipt. Retaining your purchase receipt for validation is essential.
- Condition of Product: For a successful return, items must be in their original, unused condition and returned in their original packaging.
- Refund Process: After receiving and inspecting your returned product, we will send a notification email. If the return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
- Damaged or Defective Items: Should the product arrive damaged or is found to be defective, kindly contact our customer service within 7 days of receiving the product. Depending on your preference, we will either send a replacement or provide a full refund.
- Shipping Costs: The customer bears the return shipping costs unless the product received is damaged or defective. In such scenarios, PT GEKO WORLD EQUIPMENT will cover the return shipping expenses.
- Exceptions: Items that are customized or personalized are non-returnable unless found to be damaged or defective.
- Initiating a Return: To begin the return process, please get in touch with our customer service team at +62 859-2686-3239, providing your order number. Our team will guide you on the subsequent steps.
